1. Introduction
This Privacy Policy explains how Jiangsu Star Light International Trading Limited collects, uses, stores, shares and protects personal information when you visit our website, contact our sourcing desk or do business with us. The policy has been prepared and maintained by the developer StarLight Trading on behalf of the company, and it applies to all personal information handled through this website and through the related commercial correspondence that follows from it. We know that a trading house lives on trust, and trust begins with a clear account of how information is treated.
We have written this document in plain language on purpose. A retail buyer, a workshop contact or a visitor who simply wants to ask a question should be able to understand what happens to the details they share without needing a legal dictionary. If any part of this policy is unclear, you are welcome to write to us and we will explain it in ordinary words.
By using this website or by sending an enquiry to our desk, you acknowledge that you have read this Privacy Policy and that you understand the practices described in it. If you do not agree with those practices, please do not use the website or send information to us.
2. Who We Are
Jiangsu Star Light International Trading Limited is a light industrial trading house that sources textiles, home linens, small appliances and hardware from mills and workshops in Jiangsu Province and places those goods with overseas retailers. The company is the data controller responsible for the personal information described in this policy.
Our registered office is Rm 1 22/F THE CLOUD, 111 TUNG CHAU ST, Tai Kok Tsui, Hong Kong (HK). You can reach the team that manages privacy matters by email at info@starlighttrade.lat or by telephone at +14474324885 during our business hours.
The developer name associated with the design and upkeep of this website is StarLight Trading. The developer maintains the site on behalf of the company but does not act as a separate controller of the commercial information described here.
3. Scope of This Policy
This policy covers the personal information that we handle through this website and through the sourcing, sampling, inspection and shipping services that we operate. It applies to enquiries sent through our contact form, messages sent to our email address, calls placed to our telephone number and information exchanged as part of a commercial relationship with a buyer, supplier or workshop.
This policy does not apply to the practices of any other company, marketplace or platform, even where we link to it or cooperate with it. Where a third party handles information, the privacy notice of that third party governs its own practices, and we encourage you to read it.
The policy also does not cover anonymised or aggregated information that can no longer be connected to an identifiable person. We may use aggregated information to understand how the website performs and to improve our services without reference to any individual.
4. Information We Collect
We collect only the information that is needed to answer your enquiry and to run the services you ask for. The categories are set out below.
Information you provide directly
- Identity details such as your name and the company you represent.
- Contact details such as your email address, telephone number and delivery or invoicing address.
- Commercial details such as the products you are interested in, target markets, order quantities and packaging requirements.
- The content of any message, brief, specification or instruction you send to our desk.
Information collected automatically
When you visit the website, our hosting environment may record limited technical information such as the type of browser you use, the device category, the pages you view and the approximate region from which the request originates. This information is used for security and performance purposes and is not used to build a personal profile of you.
Information from business partners
Where a sourcing program is under way, we may receive information about you from the mills, workshops, freight forwarders or inspection partners involved in the same transaction. We use that information only to complete the work you have asked us to do.
5. How We Collect Information
We collect personal information in the following ways. First, we collect it directly from you when you complete the contact form, send an email to info@starlighttrade.lat, call +14474324885 or hand over a business card at a trade event. Second, we collect limited technical information automatically when your browser requests pages from our website. Third, we receive information from commercial partners who are working with us on the same order, such as a forwarder who needs a consignee contact or a workshop that confirms a delivery address.
We do not buy personal information from data brokers, and we do not collect information about you from social networks for marketing purposes. Where information is provided by a business partner rather than by you, we ask that partner to confirm it has a lawful right to share it with us.
You are never required to provide personal information to browse the public pages of this website. You provide information only when you choose to make contact or to enter a commercial relationship with us.
6. Why We Process Information
We process personal information only for specific and legitimate purposes. These are the purposes that apply to this website and to the work of the trading house.
- To answer your enquiry and to correspond with you about your request.
- To prepare specifications, quotations and sampling plans for the goods you ask about.
- To place orders with mills and workshops and to manage the production, inspection and shipping of those orders.
- To arrange freight, prepare shipping documents and coordinate delivery with forwarders and receiving warehouses.
- To keep commercial records, issue invoices and meet accounting and tax obligations.
- To protect the website and our systems against fraud, misuse and security threats.
- To comply with legal requirements that apply to a company registered in Hong Kong and trading internationally.
Where the law requires a legal basis for processing, we rely on your consent when you send us an enquiry, on the performance of a contract when we are delivering services you have ordered, on our legitimate interest in running and protecting a commercial business, and on legal obligation where record keeping or compliance is mandatory. We do not use your information for automated decision making that produces legal effects, and we do not use it to make decisions about your creditworthiness.
9. Service Providers and Partners
Running a trading house depends on a network of service providers. Hosting providers keep this website online, email providers carry our correspondence, freight partners move our containers and inspection partners check our lots. Each of these providers receives only the personal information necessary for its role, and each is expected to protect that information and use it only for the assigned purpose.
We choose providers with care and review their privacy and security practices before we begin working with them. Where a provider is located outside Hong Kong, we take steps to ensure that your information continues to receive an appropriate level of protection, as explained in the section on international transfers.
If a service provider breaches its obligations, we treat the matter seriously. We may suspend the relationship, require corrective action or report the matter to the relevant authority where the law requires it.
10. International Transfers
Jiangsu Star Light International Trading Limited operates between Hong Kong, mainland China and overseas retail markets, so personal information may be transferred across borders as part of an ordinary transaction. A buyer in Europe, for example, may correspond with our Hong Kong desk while a workshop in Jiangsu produces the goods and a forwarder arranges carriage to the final destination.
When we transfer personal information internationally, we take reasonable steps to ensure that it remains protected. These steps may include contractual commitments from the receiving party, a review of the legal environment in the destination country and the use of providers that maintain recognised safeguards. We transfer only the information that is necessary for the transaction and we keep a record of the transfers we make.
By doing business with us, you understand that your information may be handled in the locations where we and our partners operate. If you have a question about a specific transfer, you may contact us using the details in the final section of this policy.
11. Data Retention
We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as the law requires us to keep it. Enquiries that do not lead to a commercial relationship are generally kept for a short period and then removed. Information connected to an active order is kept for the life of that order and for a reasonable period afterwards so that we can answer questions, handle claims and maintain an accurate commercial record.
Accounting, tax and customs records are kept for the periods required by the laws that apply to us. When a retention period ends, we delete the information or render it anonymous, unless a legal hold requires us to keep it longer. If a dispute or investigation is open, we may keep the relevant records until the matter is closed.
Please note that removing information may affect our ability to provide a warranty service or to answer a question about a past order, because the records that support that service would no longer exist.
12. How We Protect Information
We take the security of personal information seriously and apply administrative, technical and physical safeguards to reduce the risk of loss, misuse, alteration or unauthorised access. Access to commercial records is limited to the team members and partners who need it to do their work, and access is granted on the principle of least privilege.
Technical measures include secure transmission of data where the channel supports it, access controls on our systems and regular review of the tools we use. Administrative measures include written procedures for handling an enquiry, a shipment and a complaint, and training for the staff who deal with customer information. Physical measures include the controlled handling of documents at our office and at partner sites.
No method of transmission or storage is perfectly secure, and we cannot promise absolute security. If we become aware of a breach that affects your personal information, we will investigate promptly and notify you and the relevant authority where the law requires it.
13. Your Privacy Rights
Depending on where you live, you may have a set of rights over the personal information we hold about you. We honour these rights for everyone who contacts us, regardless of region, because a clear and fair approach is part of how we do business.
- The right to know what personal information we hold about you and how it is used.
- The right to request a copy of the personal information we hold about you.
- The right to ask us to correct information that is inaccurate or incomplete.
- The right to ask us to delete information that we no longer need and are not required to keep.
- The right to ask us to restrict or object to certain processing.
- The right to withdraw consent where our processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise a right, write to info@starlighttrade.lat and describe what you would like us to do. We may ask you to confirm your identity before we act, so that we do not release information to the wrong person. We aim to respond to a request within thirty days. If we cannot meet that timeline, we will explain why and give you a new date.
You will not be charged for a reasonable request. If a request is manifestly unfounded or excessive, we may decline it or ask for a reasonable fee to cover the administrative cost, and we will explain our reasoning if we do.
14. Privacy for Children
This website and the services of Jiangsu Star Light International Trading Limited are intended for businesses and adult professionals. We do not knowingly collect personal information from children, and we do not direct our commercial services to anyone under the age of sixteen.
If you believe that a child has provided personal information to us without appropriate consent, please contact info@starlighttrade.lat so that we can investigate and remove the information. If we learn that we have collected information from a child without the required consent, we will delete it promptly.
Parents and guardians who have questions about how a child might interact with our website are welcome to contact us for guidance.
15. Marketing Communications
We send commercial messages only when we have a lawful reason to do so. If you are an existing customer, we may send you information about a service line that relates to your previous order. If you are a new contact, we will send marketing messages only where you have asked to receive them or where the law allows us to make contact in the circumstances.
Every marketing message we send includes a simple way to opt out, and we honour opt out requests promptly. Opting out of marketing does not stop us from sending transactional messages about an active order, an inspection result, a shipping schedule or an invoice, because those messages are part of the service you have asked for.
We do not sell or share your contact details with other companies for their own marketing purposes.
16. Third Party Websites
This website may contain links to other websites, such as the platforms of freight partners or industry resources. Those websites are operated by other organisations and are governed by their own privacy notices. We are not responsible for the content, security or privacy practices of any website that we do not operate.
We encourage you to read the privacy notice of any website you visit through a link from our pages. If you believe that a website we link to has behaved improperly, please let us know so that we can review the link.
This policy applies only to information collected through this website and through our own business channels.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in our services or in the law. When we make a material change, we will update the effective date at the top of the page and, where the change is significant, provide a clearer notice on the website.
We encourage you to review this page periodically so that you always know how we handle personal information. Your continued use of the website after an update means that you accept the revised policy as it applies to your continued use.
Previous versions of this policy are kept in our records and can be made available on request where a question about a past practice arises.
18. How to Contact Us
If you have a question about this Privacy Policy, if you want to exercise a privacy right or if you want to raise a concern about how your information has been handled, please contact us using the details below.
| Company | Jiangsu Star Light International Trading Limited |
|---|---|
| Address | Rm 1 22/F THE CLOUD, 111 TUNG CHAU ST, Tai Kok Tsui, Hong Kong (HK) |
| info@starlighttrade.lat | |
| Phone | +14474324885 |
We take every privacy concern seriously and aim to resolve it quickly and fairly. If you are not satisfied with our response, you may also contact the privacy authority that applies in your own jurisdiction.
This Privacy Policy was prepared and is maintained by the developer StarLight Trading on behalf of Jiangsu Star Light International Trading Limited. Thank you for taking the time to read it.